Online Enrolments

Course Information

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Course Details

Qualification level and title

City & Guilds Award in Principles of Customer Service - Level 1

Prior knowledge

No previous experience or knowledge required.

What will I learn?

The aim of the course is to provide learners with the skills required to deliver efficient, reliable customer service and to give them an understanding of the benefits of developing their own, as well as others skills within the customer service environment.

Subject contents / topics to be covered

The 4 units outlined for the Principles of Customer Service Award include a range of tasks to cover the full scope of learning outcomes as follows:

* How to deliver good customer service
* Different methods of communication
* How to provide good customer service in line with organisational procedures
* How to effectively deal with customer queries, problems and complaints

Teaching / learning methods

Teaching and learning will take in the classroom at our Thornton Heath centre, with a classroom based exam.

What extra work do I need to oo outside the classroom?

Homework as set by the tutor.

What examinations will I be able to take?

The City & Guilds Award in Principles of Customer Service - Level 1

Progression Opportunities

Enables progression directly into customer service roles or higher qualifications offered by other providers.

Joining instructions

To be considered for a place on an upcoming course you will need to attend an information & assessment session to be held at 10:00 online via zoom on the following date(s):

Saturday 17th April 2021.

If you achieved GCSE English and maths (grades A-C / 9-5) or functional skills in both subjects within the last 12 months please bring the original certificates with you to the session otherwise you may be required to complete the on-line English and maths assessment.

Entry requirements

A good standard of spoken and written English and the ability to work independently.

You will be asked to complete necessary paperwork in order that CALAT can claim government funding to subsidise the cost of the course.

Equipment Required

Learners are advised to bring a notepad, pens and pencils to all sessions.


Customer Service

  • Reference DEU412-20
  • Start Date: 01 May 2021
  • End Date: 10 Jul 2021
  • Course Duration: 10 weeks
  • Time: Sat 10:00 - 13:00
  • 8 places available
Fee BandAmount
Full Fee201.00
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