Qualification level and title
City & Guilds Award in Principles of Customer Service - Level 1
Prior knowledge
No previous experience or knowledge required.
What will I learn?
The aim of the course is to provide learners with the skills required to deliver efficient, reliable customer service and to give them an understanding of the benefits of developing their own, as well as others skills within the customer service environment.
Subject contents / topics to be covered
The 4 units outlined for the Principles of Customer Service Award include a range of tasks to cover the full scope of learning outcomes as follows:
* How to deliver good customer service
* Different methods of communication
* How to provide good customer service in line with organisational procedures
* How to effectively deal with customer queries, problems and complaints
Teaching / learning methods
Teaching and learning will take place online via zoom, with a classroom based exam.
As this course is taught online via zoom - you will need access to a PC, laptop or tablet with a webcam and have a good internet connection.
What extra work do I need to oo outside the classroom?
Homework as set by the tutor.
What examinations will I be able to take?
The City & Guilds Award in Principles of Customer Service - Level 1
Progression Opportunities
Enables progression directly into customer service roles or higher qualifications offered by other providers.
Joining instructions
You will be contacted individually regarding your enrolment.
To contact a member of staff in the business programme team please call 020 8726 6000 extension 28231 or email calat.business@croydon.gov.uk.
* Please note that due to our funding criteria we can only enrol eligible learners over the age of 19 at the start of the academic year who are permanent residents of a London Borough *
Entry requirements
A good standard of spoken and written English and the ability to work independently.
You will be asked to complete necessary paperwork in order that CALAT can claim government funding to subsidise the cost of the course.
Equipment Required
Learners are advised to bring a notepad, pens and pencils to all sessions.
Courses
Business - C&G Customer Service - Level 1
- Reference DEU417-24
- Location: DIGITAL E-LEARNING
- Start Date: 12 May 2025
- End Date: 21 Jul 2025
- Course Duration: 10 weeks
- Time: Mon 18:00 - 21:00
- 7 places available
| Fee Band | Amount |
| Full Fee | 211.00 |
| Remission | 0.00 |
| Overseas | 467.50 |