Qualification level and title
City & Guilds Award in Principles of Customer Service - Level 1
No previous experience or knowledge required.
What will I learn?
The aim of the course is to provide learners with the skills required to deliver efficient, reliable customer service and to give them an understanding of the benefits of developing their own, as well as others skills within the customer service environment.
Subject contents / topics to be covered
The 4 units outlined for the Principles of Customer Service Award include a range of tasks to cover the full scope of learning outcomes as follows:
* How to deliver good customer service
* Different methods of communication
* How to provide good customer service in line with organisational procedures
* How to effectively deal with customer queries, problems and complaints
Teaching / learning methods
Teaching and learning will take in the classroom at our Thornton Heath centre, with a classroom based exam.
What extra work do I need to oo outside the classroom?
Homework as set by the tutor.
What examinations will I be able to take?
The City & Guilds Award in Principles of Customer Service - Level 1
Enables progression directly into customer service roles or higher qualifications offered by other providers.
To be considered for a place on an upcoming course you will need to attend an information & assessment session to be held at 10:00 online via zoom on the following date(s):
Saturday 17th April 2021.
If you achieved GCSE English and maths (grades A-C / 9-5) or functional skills in both subjects within the last 12 months please bring the original certificates with you to the session otherwise you may be required to complete the on-line English and maths assessment.
A good standard of spoken and written English and the ability to work independently.
You will be asked to complete necessary paperwork in order that CALAT can claim government funding to subsidise the cost of the course.
Learners are advised to bring a notepad, pens and pencils to all sessions.
- Reference DEU412-20
- Location: DIGITAL E-LEARNING
- Start Date: 01 May 2021
- End Date: 10 Jul 2021
- Course Duration: 10 weeks
- Time: Sat 10:00 - 13:00
- 8 places available